Privacy Policy
SH Chanson Tile (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains what information we may collect, how we use it, and the choices you have when you visit our website, contact us, or submit an inquiry through our website, Facebook, Instagram, or Meta advertising forms.
1. Information We Collect
We may collect personal information that you voluntarily provide to us, including:
- Name
- Email address
- Phone number
- Project details or product interests
- Preferred contact method
- Any other information you choose to include in your message or inquiry
We may also collect limited technical information when you visit our website, such as your IP address, browser type, device information, pages visited, and general website usage data. This information may be collected through cookies, analytics tools, pixels, or similar technologies.
2. How We Use Your Information
We may use the information we collect to:
- Respond to your inquiry
- Contact you about tile products, samples, pricing, availability, or project needs
- Provide quotes, catalogs, product recommendations, or customer support
- Improve our website, advertising, and customer experience
- Measure the performance of our online advertising campaigns
- Follow up with people who have shown interest in our products or services
- Comply with applicable legal or business obligations
3. Advertising and Tracking Technologies
We may use tools such as Meta Pixel, cookies, and similar technologies to understand how visitors interact with our website and ads. These tools may help us measure ad performance, improve our marketing, and show more relevant advertisements on platforms such as Facebook and Instagram.
Meta and other third-party platforms may collect or receive information from our website or ads and use that information according to their own privacy policies. You can manage your advertising preferences through your browser settings or through the privacy settings of the relevant platform.
4. How We Share Information
We do not sell your personal information.
We may share limited information with trusted service providers who help us operate our business, such as website hosting providers, advertising platforms, email or communication tools, customer management systems, analytics providers, or delivery and logistics partners when needed.
These service providers are expected to use the information only for the services they provide to us.
5. Data Security
We take reasonable steps to protect the personal information we collect from unauthorized access, loss, misuse, or disclosure. However, no website, online transmission, or storage system can be guaranteed to be completely secure.
6. How Long We Keep Information
We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including responding to inquiries, maintaining business records, improving our services, and complying with legal or operational requirements.
7. Your Choices
You may contact us at any time to request access to, correction of, or deletion of your personal information. You may also ask us to stop contacting you for marketing or follow-up purposes.
You can also adjust your browser settings to refuse or delete cookies. Please note that some website features may not work properly if cookies are disabled.
8. Third-Party Links
Our website or advertisements may contain links to third-party websites or platforms. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing personal information.
9. Children’s Privacy
Our website and services are intended for adults and business customers. We do not knowingly collect personal information from children under the age of 13.